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General Terms 

In these terms and conditions, unless the context otherwise require,the following expressions have explained as below:-

“Takeaway/We/Us/Our” means F&B outlets of Minerva coffee shop/Blue Fox takeaway under a company registered and owned by M/S Minerva Grand Hotels(A unit of Secunderabad hotels pvt.ltd)are the operators of this website/application.

“Website” means www.minervahotels.in

“Application” means Minerva hotels a unit of Secunderabad hotels pvt.ltd website/mobile application that you use for placing food orders.

The terms and conditions govern the sale of all goods by us and will form for the basis of the contract between you and us. We reserve the sole right to cancel your order in case of failure to provide correct information or payment, unavailability the item ordered by you at the time of booking.

Our contract –

Preparation time and availability may vary and subject to any delay resulting to force majeure for which we will not be responsible. In order to contact with our takeaway website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If you choose to use  the service it shall be your responsibility to treat your identification code, password any other piece of information as part of our security procedures as confidential and not disclose the same to any person.

As we provide services we have complied with applicable law of India in making the services and its content available to you. If you choose to access or use the services from or in locations, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, bylaws, licences, rules and guidelines.

You will not submit, post, upload, distribute or otherwise make any available or transmit any content that (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking, or constitute an invasion of right of privacy of other person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscence, or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activites with the intend to commit them.

Pricing and Availability –

Whilst we try to ensure all details, descriptions and prices which appear on this website/application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. 

You undersatnd that our liability ends once your order has been picked up from our dispatch counter.

Payment –

For confirmation and preparation of the orders it requires a full bill amount paid. 

We do not offer any refunds against goods already purchased from the services unless an error that is directly attributable to us has occured during the purchase of such product or service. 

By using the website/payment gateway you understand and acknowledge that the use of services require internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the services and we shall not, under any circumstance whatsoever be responsible or liable for such costs or any claim that the services fail to confirm to any applicable legal claims arising under consumer protection or similar legislation.

Refund & Cancellation –

Online payments made through our gateway are ensured as per the safety protocols. However in case any fraudulent activities like phishing we shall not be held responsible .

In case a wrong order has been packed or any preparational fault it needs to be brought to our notice within 2 hours of pickup from our counter for refund by writing to us at feedback@minervahotels.in.

Long storage of cooked food, any cause of contamination, food poisoning etc after a resonable time shall not be the responsibility of the vendor.

Our decision on refund shall be at our sole discretion and shall be final and binding.

Feedback – 

If the order received does not meet your expectation, you can provide feedback via our webpage or at feedback@minervahotels.in or by calling customer support team of specific outlet. 

Our outlet team will attempt to assist you an resolve any query where possible regarding your order. 

Privacy policy and terms of use –

Use of our website application is also governed by our privacy policy and website/application Terms of Use. Our privacy policy and website application Terms of Use are incorporated into these Terms and Conditions by this reference.

M/S Minerva Grand Hotels(A unit of Secunderabad hotels pvt.ltd) shall have the right in its absolute direction at any time and without any notice to amend, or remove, or vary the services and/or any page of this website/application. We shall have the right to use your personal information such as email, phone number to communicate our future promotions/offers/deals etc.

Invalidity – 

If any provisions of this Terms and Conditions are found to be unlawful or invalid or otherwise unenforceable by any court or authority that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.

Waiver – 

If you breach these conditions and we take no action, we will still  be entitled to use our rights and remedies in any other situation where you breach these conditions.

Law and Jurisdiction –

These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) shall be governed by the law of India. Any action, suit or other legal proceeding which is commenced to resolve any matter arising under or relating to this website/application shall be subject to the jurisdiction of the courts at Hyderabad.